Chargebacks 101: What Savvy Merchants Need to Know

Chargebacks and online shopping

A chargeback can be an important consumer protection, but it can also be a huge hassle for ecommerce businesses. If you’re a merchant, you’re probably already familiar with the chargeback process. If a customer is dissatisfied with a product they’ve been sent or service they’ve received (or if they failed to receive a product or…

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The Hidden Costs of Chargebacks

Stack of credit cards

As a society filled with online shoppers, we have grown accustomed to having all our wants and needs available at the click of a button. Over recent years, ecommerce sales have been growing steadily, increasing from 4.2% of overall sales in 2010 to over 10.2% in 2019. However, with this increase in ecommerce sales comes an…

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No Genies Necessary: 3 Wishes a Successful Fraud Team Grants

Genie lamp

My four-year-old daughter is into Shimmer and Shine, a delightful children’s television program about genie sisters named Shimmer and Shine. These genie sisters grant three wishes per day. And occasionally, the sisters need to use their wishes to thwart their archenemy, a sneaky sorceress named Zeta. By the end of the episode, Zeta is put…

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