Law Enforcement Response Specialist

Erie, Pennsylvania

We’re hiring a Law Enforcement Response Specialist for important work touching a broad range of issues, including child protection, trafficking, and online threats. If you’re looking to collaborate with a team of smart, supportive, and creative people doing work that really matters, IPS is the right place.

Our Law Enforcement Response Specialists review and respond to confidential legal requests for electronic customer records in compliance with the legal/policy requirements. They initiate and respond to international and domestic law enforcement inquiries and answer questions regarding report results. The LER team provides client coverage from 7 AM-7 PM, Monday-Friday, so the ability to work shifts in that range is imperative.

What the day looks like:

  • Review, analyze, and deliver results responsive to criminal legal processes
  • Assess, prioritize, triage, and escalate emergency, urgent, and standard legal requests for data
  • Respond to law enforcement and other designated, approved contacts to answer questions
  • Identify and escalate matters that are out of compliance or require review
  • Identify and escalate technical tool failures or bugs
  • Complete tracking and request logging for clients and management

What you’ll bring to the team:

  • Excellent verbal and written communication skills, accurate listening skills, and ability to deliver exceptional customer service
  • Exceptional attention to detail and ability to adhere to established process
  • Exceptional critical thinking skills and the ability to analyze/organize information
  • Ability to maintain a high degree of confidentiality, exhibit good judgment, and utilize effective decision-making skills
  • A high degree of proficiency in Windows OS & MS Office software. SQL experience is a bonus
  • The ability to speak multiple languages is highly desirable

Eligible candidates must be prepared to work shifts between 7 AM – 7 PM Monday-Friday. Preference will be given to Pennsylvania residents. We hire remote employees from the following states in which we are licensed: PA, NY, OH, OR, WA.

We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.

Starting base salary is $35,360. IP Services offers a casual work environment with paid health care, vision, dental and life insurance for individuals. We also offer long & short-term disability coverage, 401k, profit-sharing, and bonuses, as well as paid vacation, sick time, and holidays.