Posts by Tonya Boyer
Our Inspiring Community Engagement in 2023
As we wind down to the end of the year, we’d like to take the chance to reflect on our community engagement, charitable giving, and volunteer events of 2023. Donation Drive for Local Classrooms Our first event of the year was a donation drive to support local classrooms through DonorsChoose, an online platform where teachers…
Read MoreReturn Fraud: Merchants Beware
For most merchants in the ecommerce space, a robust return policy is crucial to an effective business strategy. User-friendly return policies are highly important to customers, who rely on them as a failsafe for every purchase they make. In fact, a recent study showed that 74% of shoppers research a merchant’s return policy before buying.…
Read MoreBeware: The Puppy Scam
Good news: the ASPCA says pets do make good gifts – as long as the person you’re buying for wants and can care for a pet. But if you’re searching for a pet to give to a loved one this holiday season, there’s one thing you should be on the lookout for: puppy scams. The…
Read MoreThe Challenge of First-Party Fraud
We talk about fraud a lot and that’s because we’re invested in stopping it. Most of our previous blog posts focus on what we call third-party fraud, or the unauthorized use of a payment instrument (PI) by a third party – usually a bad actor associated with an organized fraud ring who’s attempting to use…
Read MoreChargebacks 101: What Savvy Merchants Need to Know
A chargeback can be an important consumer protection, but it can also be a huge hassle for ecommerce businesses. If you’re a merchant, you’re probably already familiar with the chargeback process. If a customer is dissatisfied with a product they’ve been sent or service they’ve received (or if they failed to receive a product or…
Read MoreEstablished-Account Fraud: When Bad Guys Get Sneaky
Most bad actors don’t like to wait around when committing fraud. They create an account and immediately make a fraudulent transaction. Time is money, even for bad guys. This type of fraud (new-account fraud) is prevalent in the ecommerce industry, and that’s because it’s the easiest type of fraud for bad actors to commit. Merchants…
Read MoreATO: The Threat of Compromise
When evaluating a fraud prevention strategy for your business, it’s important to consider the myriad of ways bad actors can attempt to defraud you. In a previous post, we discussed edge cases, which are customer transactions too complicated for a machine learning (ML) fraud prevention model to accurately decision. These edge cases are best handled…
Read MoreTelling the Story: How an Effective Human Intelligence Team Performs Manual Fraud Review
When we talk about the benefits of employing a human intelligence team (several of which we discussed in a previous post), we tend to emphasize that manual fraud review is a highly specialized skill that should be performed by experienced fraud analysts. But why does manual fraud review work require so much experience? Why is…
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